RUNPE Captain Privacy Policy
Effective Date: 1st June, 2026
Last Updated: 28th May, 2026
This Privacy Policy describes how RUNPE collects, uses, stores, processes, and protects information belonging to captains/drivers using the RUNPE Captain platform, including the website, mobile applications, and related services.
By registering or using RUNPE Captain services, you agree to this Privacy Policy.
1. Personal Information We Collect
RUNPE may collect the following information from captains/drivers:
- Full name
- Mobile number
- Email address
- Residential address
- Profile photograph
- Date of birth
- Emergency contact information
- Government-issued identification documents
- Aadhaar Card details
- PAN Card details
- Driving License details
- Vehicle Registration Certificate (RC)
- Vehicle Insurance information
- Vehicle Permit details
- Vehicle photographs
- Bank account details
- UPI details
- GST details (if applicable)
2. Ride and Operational Information
RUNPE may collect:
- Ride history
- Earnings history
- Acceptance and cancellation records
- Navigation and route information
- Online/offline activity status
- Device and app usage information
- Support and communication records
3. Location Information for Precise Location Access
RUNPE collects precise GPS location information to:
- Match rides with nearby customers
- Provide live ride tracking
- Enable navigation assistance
- Monitor trip completion
- Improve operational efficiency
- Prevent fraud and misuse
- Enhance safety and dispute resolution
4. Background Location Access
For captains/drivers, RUNPE may collect location data even when:
- The app is minimized
- The app is running in background
- The device screen is locked
This may occur while:
- Captain is online and available for rides
- Navigation is active
- A ride is ongoing
Background location access is necessary for uninterrupted dispatch, trip tracking, and safety-related services.
5. Permissions We May Request
Location Permission required for:
- Ride allocation
- Navigation
- Trip tracking
- Fraud prevention
- Online duty operations
Background Location Permission required for:
- Live trip updates
- Continuous navigation
- Real-time dispatch operations
- Safety monitoring
Camera Permission used for:
- KYC verification
- Uploading documents
- Capturing vehicle images
- Profile verification
Storage / Media Permission used for:
- Uploading verification documents
- Accessing images for onboarding
- Downloading invoices or reports
Phone Permission used for:
Notification Permission used for:
- Ride requests
- Earnings updates
- Operational alerts
- Account notifications
- Security and compliance notices
6. Verification and KYC
RUNPE may verify captain identities and documents through:
- Internal verification systems
- Third-party verification partners
- Government or regulatory databases where legally permitted
Captains are responsible for ensuring all submitted documents remain:
- Valid
- Updated
- Accurate
- Legally compliant
Providing fake, altered, or expired documents may result in account suspension or permanent termination.
7. How We Use Information
RUNPE uses collected information for:
- Captain onboarding
- Identity verification
- Ride dispatch operations
- Earnings processing
- Fraud detection and prevention
- Customer support
- Safety monitoring
- Platform analytics
- Legal compliance
- Tax and accounting purposes
- Dispute handling
- Service improvement
8. Earnings and Financial Information
RUNPE may collect and process:
- Bank account details
- UPI information
- Payout history
- Incentive and bonus records
- Settlement information
- Tax-related information
Payments may be processed through banking partners and third-party payment service providers.
RUNPE does not store complete debit or credit card information unless explicitly stated.
9. Sharing of Information
RUNPE may share information with:
- Customers during active rides
- Payment and banking partners
- Verification providers
- Cloud hosting providers
- Analytics and technical service providers
- Law enforcement agencies where legally required
- Regulatory authorities where applicable
RUNPE does not sell personal information to third parties.
10. Data Retention
RUNPE may retain information for:
- Legal compliance
- Tax obligations
- Fraud investigations
- Safety investigations
- Dispute resolution
- Operational records
- Regulatory requirements
Certain information may continue to be retained after account deactivation where required by law or business necessity.
11. Security Measures
RUNPE uses commercially reasonable security practices including:
- Encrypted communication
- Restricted administrative access
- Secure server infrastructure
- Authentication systems
- Monitoring and fraud detection mechanisms
While RUNPE implements security measures, no system is completely immune to breaches. Customers must also use strong passwords and secure login practices.
12. Captain Responsibilities
Captains agree:
- To provide accurate information
- To maintain valid licenses and permits
- To comply with transportation laws
- Not to misuse the platform
- Not to engage in fraudulent activities
- To maintain professional conduct with customers
RUNPE may suspend or terminate accounts breaching these obligations.
13. Third-Party Services
RUNPE may integrate with:
- Maps and navigation services
- Payment gateways
- SMS and OTP providers
- Push notification providers
- Cloud hosting providers
- Analytics platforms
These third parties may process information according to their own policies.
14. Account Suspension or Termination
RUNPE reserves the right to suspend, restrict, or terminate captain accounts involved in:
- Fraudulent activity
- Fake bookings
- Misconduct
- Safety breaches
- Criminal activity
- Fake or expired documentation
- Platform misuse
- Repeated cancellation abuse
- breach of applicable laws or policies
Related information may be retained for investigation and legal compliance purposes.
15. Changes to This Policy
RUNPE may update this Privacy Policy periodically.
Updated versions will be published on official platforms.
Continued use of services after updates constitutes acceptance of revised terms.
16. Contact Information
For questions or concerns, contact RUNPE:
- Website: www.runpe.co
- Email: runpeinfo@gmail.com
- Support Contact: +91 92749 47965
17. Consent
By using RUNPE Captain services, captains:
- Consent to data collection and processing
- Consent to operational and background location access where applicable
- Agree to document verification procedures
- Accept this Privacy Policy and related platform policies